• Banking and Finance
• Super markets and Shops
• Retailers
• Public Sector/Government Agencies
• Hospitality
• Food & Beverage
• Health Care/Hospitals
• Associations
• Entertainment
• Telecommunications
• Call Centers
• E-Commerce Services
• Petroleum
• Manufacturing
• Automative Public Sector
• Freight/Courier Services
• Fitness
• Recreational Parks
• Movie Theatres
• Transportation Systems
• Property Management Firms
• And many more

SuperBrand Solutions' Mystery shopping service provides you with a detailed assessment of your staff’s performance and the variables that affect your customer's experience and satisfaction. It is an objective view of your business through the eyes of your customer and a mechanism to assess the strength of the customer service experience including:

• Staff Approach and Greeting
• Staff Presentation, Attitude and Professionalism
• Product Knowledge
• Suggestive Selling Skills and Add-ons
• Overcoming Objections and Closing the Sale
• Farewell and Encouragement to Return
• Telephone Etiquette and Service
• Customer Loyalty
• Among others