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Evaluation Tips
| Evaluation Tips | Good Evaluation Tips to Mystery Shoppers - Read your paperwork
all instructions required to complete your assignment are included in your paperwork. It is important that you understand all guidelines and instructions. If you are unsure about how to perform an evaluation correctly, contact us. - Read carefully through your guidelines, instructions and the questionnaire when you receive it and once again before you conduct the evaluation.
- Being in the right place
sometimes there is more than one client site to be evaluated in a trading area or street. It is therefore imperative you check your paperwork for the correct address - Look left, look right, look down, look up
many of our assignments require you to note what was to the left or right of an outlet. This information helps to validate your assignment. It is important your answer indicates the location of a fixed landmark. It is best to name the stores on either side of the outlet. If the outlet is on a corner or has no other stores near it, note the name of the street or the address of the property to the left or right. - Limit the mystery
Not surprisingly our clients may query evaluations performed on staff whose name they do not recognize. If you cannot read or remember the name of the person who served you, don't guess, describe them carefully instead. - Keep a diary
when accepting assignments, note the date and time in your diary straight away. - Remember your Mystery Shopper code
Remember your SuperBrand Solutions code and use it in all SuperBrand Solutions Worldwide communications. It enables us to deal with your enquiries quickly and effectively. - Keep a SuperBrand Solutions folder or file
Keep a record of all completed evaluations, together with receipts etc, in a SuperBrand Solutions Mystery Shopper file for at least 12 months following the evaluation. - Report your results
Upon completing an evaluation, it is imperative you report your responses within the required timeframe. If your assignment results are not reported within the proper timeframe, the assignment may be re-assigned and you will not be paid. - Keep us informed
If you should decide you no longer wish to be a SuperBrand Solutions Consult mystery shopper, let us know and we'll remove you from our database. Update us if your personal or bank details change (i.e. physical address, post office box, telephone number, email address, account number etc) |
Membership & Affiliations
SuperBrand Solutions Consult is the first and currently the only agency to specialize in mystery shopping in Ghana and the first Ghanaian member of Mystery Shopping Providers Association.
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