We are affiliated to International organizations such as the Mystery Shoppers Providers Association (MSPA), which is the largest professional trade association dedicated to improving service quality using anonymous resources and ESOMAR, which is also the world organization for enabling better research into markets, consumers and societies.

We adhere strictly to the MSPA guidelines for mystery shopping and are also committed to the highest quality standards, enshrined in the ESOMAR Codes & Guidelines ICC/ESOMAR International Code of Marketing and Social Research Practice.

Our team leader and CEO, Roland Adade is a member of ESOMAR.

SuperBrand Solutions therefore believes in the shared values and professional ethics represented by MSPA and ESOMAR Members worldwide.

We also ensure that all information and documentation involving clients, suppliers and employees are treated with strict confidentiality. In this regard all employees / mystery shoppers have signed our confidentiality agreement regarding all information about the assignments and the companies we work for.